Legal

Privacy policy

Last updated 18 September 2026

Who we are

Tenex Athletic Tape is a brand of Generix Group Ltd. Generix Group Ltd (185 Golden Dr #150, Coquitlam, BC V3K 6T1, Canada) is responsible for the personal information collected through this website. Questions about privacy go to hello@tenexathletics.ca.

What we collect, and why

  • Inquiry forms. The details you type in, such as your name, email address, phone number if you give one, your organisation and your message. We use them only to reply to you and to handle your request.
  • Email list. Your email address, the date you signed up, the page you signed up on and the consent wording you were shown. We use them to send the emails you asked for. Every email has an unsubscribe link.
  • Technical logs. Our hosting provider processes IP addresses and basic request data so it can deliver the site and keep it secure.

Cookies and tracking

This site sets no cookies and runs no advertising or cross-site tracking scripts.

Who we share it with

We do not sell personal information. We share it only with the service providers that run this site for us: website hosting and security (Cloudflare), an email delivery service. Some of these providers process information outside Canada, including in the United States, where it is subject to the laws of that country.

How long we keep it

  • Inquiries: up to 24 months after our last contact with you.
  • Email list: until you unsubscribe.
  • Technical logs: for the short period our hosting provider keeps them.

Your choices

You can ask to see the personal information we hold about you, ask us to correct it, or withdraw your consent at any time by writing to hello@tenexathletics.ca. We reply within 30 days. If you are not satisfied with our answer you can contact the Office of the Information and Privacy Commissioner for British Columbia or the Office of the Privacy Commissioner of Canada.

Security

The site is served over an encrypted connection, and access to the information we collect is limited to the people who need it to reply to you.

Children

This site is meant for adults. We do not knowingly collect personal information from children under 13.

Changes

If this policy changes we will post the new version here with a new date.